Terms and Conditions
The Lovehandles Online Store is run and owned by a Finnish company XO LOVEHANDLES OY LTD, Finnish Business Identity Code 2420284-6 (”Lovehandles”/”we”). All intellectual property rights including images and pictures on this site are owned by Lovehandles. Your (”You”/”customer”) use of the Lovehandles Online Store and/or any other content or information made available by Lovehandles and any products you may order via the Online Store is governed by these Terms and Conditions. By accessing and / or using the Lovehandles Online Store You accept and are bound by these Terms and Conditions. If You do not accept these Terms and Conditions, do not access and / or use the Online Store. If You are under 18 years old or a minor in your country of residence, You can only use the Lovehandles Online Store with permission and surveillance from your legal guardian. By accepting and complying with these Terms and Conditions, Lovehandles grants you a personal, limited, non-exclusive and non-transferable license to use the Online Store solely for personal and non-commercial purposes (except for when the written product description specifically allows commercial use of a certain product) as written in these Terms and Conditions.
1. Provision and use of the Online Store
Lovehandles has the right to alter and amend the Online Store. Lovehandles may suspend the Online Store when necessary e.g. for installation, amendment or maintenance work or for other justifiable reasons. Lovehandles has the right to terminate the Online Store. You agree to use the Online Store in a manner that does not cause harm to Lovehandles, other users of the Online Store or third parties. Lovehandles reserves the right to terminate or restrict your access to the Online Store without prior notice if You violate these Terms and Conditions or if you abuse the Online Store. You must not misuse the website. You must not commit or encourage a criminal offence, transmit or distribute virus or any other material, which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene. You must not hack into service, corrupt data, cause annoyance to other users, send spam or try to affect the performance or functionality of any computer facilities of or accessed through this website. Lovehandles may employ the use of subcontractors to fulfil its obligations in running the Online Store.
Lovehandles takes commercially reasonable effort to provide You with product information that is as accurate as possible. We cannot guarantee our pictures to display colour, proportion and detail with 100 % accuracy. Lovehandles own all rights to the Online Store as well as any material provided through the Online Store, including any design right, trademark, copyright, patent and any other intellectual property rights. You shall not receive any ownership rights by using the Online Store, and You shall not receive any design rights, trademark rights or other intellectual property rights of a product by purchasing it through the Online Store.
3. Payment Methods
A sale becomes binding between You and Lovehandles when Lovehandles receives your payment. Paying at the Online Store is very secure, easy and fast. We accept a variety of payment methods via PayPal. All payments are handled through a checkout service provided by PayPal Express Checkout Service. You may also pay via e-mail invoice: email@example.com
4. Prices & Delivery
All the product prices and delivery charges include 23% VAT irrespective of the delivery destination. International customers are responsible for all taxes, duties and fees required by their customs services, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by You; Lovehandles has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; You should contact the respective local customs office for further information. Potential postage cost will be automatically added to all orders when applicable, and they vary in accordance with the shipping destination, weight of the ordered products and other applicable practical factors. Postage within Finland and Europe is Free. Postage outside of Europe will incur a 25 EUR extra charge. All the product prices and delivery charges are displayed in Euros (EUR). We reserve the right to change the prices. We aim to dispatch all orders within *three* business days after the order has been confirmed. Thus you should have the order at your nearest Post Office within *five* business days inside Finland. The estimated production and delivery times of all made-to-order products are written on the product description of such products. We reserve the right not to deliver the requested item (for example due to inaccurate stock level information). If the item you requested cannot be sent, we will contact you and give you the opportunity to order something else before cancelling the order. If You do not receive the item(s) or if the delivery differs from your order, please contact firstname.lastname@example.org. We will do our utmost best to fix the issue. Lovehandles cannot be held responsible for missing packages.
5. Order Confirmation
After You have paid for your purchase via PayPal our integrated Wazala checkout system, you will immediately receive a confirmation of Your order via email from Lovehandles. Please contact us on email@example.com, if you do not receive the confirmations. All merchandise remains property of Lovehandles until full payment is received.
6. Cancellation and Returns
You have a fourteen-day (14) right to return or exchange a product according to Finnish consumer protection legislation. This right does not apply to custom-made products and / or made-to-order products that are produced and/or modified according to your order specifications. You have the right to return a product if: 1. The order has been cancelled according to the terms and conditions by notifying the customer service firstname.lastname@example.org within 14 days of delivery; 2. The product has not been used, 3. The product is in the condition that You received it in and all the parts (e.g removable belts and hang tags) of the item(s) are *included* in the package and 4. The product has been *repackaged* into its *original* package or an equivalent. The product must be returned *immediately* after cancellation. When returning products *You* will be responsible for potential damages and losses. Please ensure that You return item(s) with sufficient postage. Returns where postage is not paid will not be accepted. When we have received the item(s) and all the criteria (1-4) listed above are fulfilled, we will send You the new item or give You a refund. Your refund will either be credited to the original purchaser’s credit card or Your bank account. In Finland the amount refunded will include both the cost of return and the original delivery costs. If you have to return products, please send them to: XO Lovehandles OY, Kartanontie 8 a, 02450 Sundsberg, Finland.